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Thomas Telford UTC believe that our staff have the right to work in an environment where they are not subjected to abusive, threatening or violent behaviour. This includes the use of inappropriate language, abusive comments, shouting, physical threats and physical actions.
Parents and visitors should note that any form of physical aggression towards staff will be reported to the police.
The UTC understands that from time to time, an individual may be placed in circumstances they find difficult to manage, and their reaction may be to respond inappropriately, either through unacceptable language or abusive comments. UTC reception and administration staff work in partnership with the person involved to try and find a positive outcome for all parties.
UTC staff will give 2-3 warnings to a parent that they will terminate a telephone call if abusive or aggressive language is used.
Any incident of abusive or threatening language towards staff is reported to, and recorded by the Principal’s PA along with a statement from the member of staff. At this stage the UTC will regard the incident as ‘one-off’ and no further action will be taken.
If a second incident occurs where abusive or unacceptable language is used towards a member of staff, the person concerned will receive a letter from the Principal.
If a third incident occurs, the person involved will be invited to attend a meeting with the Senior Leader to discuss their conduct.
The consequences of several instances of abusive behaviour, or particularly serious one-off cases may involve parents or visitors being barred from the UTC site, the UTC refusing to accept telephone calls from a parent, or a report being made to the police for further action.